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Prepares for Exam :
ISO 20000 Lead Implementer (ISO200LI)
Prepares for Certification :
ISO 20000 Lead Implementer
Attend this and 60+ other Security courses for FREE with Unlimited Security Training
Achieving the ISO 20000 Lead Implementer certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.
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Includes a comprehensive set of Learning materials for the best possible Exam prep No outdated and pre-recorded videos. Updated and Live instructor-led sessions - guaranteed! Included in our Unlimited Training offering, giving you Unlimited access to Security courses Full support available helping you register, prepare for and sit your exam The ISO 20000 Lead Implementer training course is intended for professionals involved in implementing and managing IT service management systems based on the ISO/IEC 20000 standard. The course covers topics such as understanding the ISO 20000 standard, planning and implementing an IT service management system, process implementation, performance evaluation, and continual improvement. By completing the course, participants gain the skills and knowledge needed to establish effective IT service management systems aligned with ISO 20000 requirements. They learn how to define the system scope, develop policies, implement processes, monitor performance, and drive continual improvement. The training equips professionals to support organizations in achieving ISO 20000 certification and enhancing their IT service management practices.
Readynez is the best training provider I've used for many years. Their customer service is first class, prices are very competitive and instruction excellent.
Easy to attend over Teams and an excellent instructor gave me great value for the time I invested.
Your Personal Learning Program will provide the skills you need, to help you do more of what you love. The 3-step learning program is built to teach you real applicable skills that open opportunities for you.
The Readynez365 platform provides an enhanced digital pathway for all your learning elements, from pre-studies to exam, making it the most direct route to new tech Skills. Pick what you want (and need) to get up to speed. It´s all laid out for you in Readynez365 well in advance of your courses.
The training methodology is designed for the virtual classroom to inspire and engage you with a variation of hands-on training, presentations, labs and tests. You’ll also be glad to know that Virtual instructor-led training is loved by managers - it is the most cost-effective way to train.
There´s a maximum number of learners in the class to ensure your easy access to personal coaching. You’ll meet accredited expert instructors that are seasoned IT Professionals and Consultants certified to the highest level and bringing real-world experience into the classroom.
We´ll cover the ins and outs of the subject so that you can apply it in your day-to-day work, and you’ll even learn the specifics that you need to know for the exam. It’s your choice whether to sit the exam, or not, but with our detailed guides and hotline, we’ll make it easy to access your exam voucher, and schedule and sit the exam online
Your access to training is unlimited and you can train as much as you want until you successfully pass your exam.
Train with a clear conscience with training that makes a 96% lower carbon footprint compared to in-classroom training. Our organisation operates with minimal environmental impact and we´ve reduced our Co2 emission with 96% since 2020.We are compliant with the ISO 14001 throughout our entire supply chain as your guarantee for our sustainable business practices.
- Introduction to management systems and the process approach
- Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
- Fundamental principles of Information Technology Service
- Preliminary analysis and establishmentof the maturity level of an existing Information Technology Service management system based upon ISO 21827
- Writing a business case and a project plan for the implementation of an ITSMS
- Definition of the scope of an ITSMS
- Definition of an ITSMS policy and objectives
- Documentation of the processes and procedures
- Service level management
- Budgeting and accounting for IT services
- Competence management
- Change management
- Configuration and release management
- Capacity and availability management
- Service continuity and security management
- Incident and problem management
- Operations management of an ITSMS
- Controlling and Monitoring an ITSMS
- Development of metrics, performance indicators and dashboards
- ISO 20000 internal Audit
- Management review of an ITSMS
- Implementation of a continual improvement program
- Preparing for an ISO 20000 certification audit
Meet some of the Readynez Instructors you can meet on your course. They are experts, passionate about what they do, and dedicated to give back to their industry, their field, and those who want to learn, explore, and advance in their careers.
Kevin has served for years as an authorised instructor for (ISC)2 and is renowned for his 20-year contribution to learners training for IT security skills
James is recognised for his more than 20 years of contribution to learning and certification within IT Security.
Friedhelm Düsterhöft has 30+ years of work experience in IT, Information Security and Data Privacy.
At Readynez, we provide many resources and have experienced experts in the field. That is why we are also very successful with many satisfied customers. You can therefore safely take your course with us. In order to take the ISO 20000 Lead Implementer course, however, some prerequisites are required.
You have the perfect starting point to take this course with these prerequisites:
With 15 years experience and more than 50.000 happy customers from all over the world, companies such as ALSO, ATEA, Microsoft, Serco, and many more, trust Readynez to help them train and certify their staff.
Top rated courses, with learners most often rating their training 10/10 Globally recognized expert instructors, many of which are MVP's 50.000 delegates trained and certified Trusted provider of large training projects for many large companiesThese are just some of the many major brands trusting Readynez.
Achieving the ISO 9001 Lead Auditor certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.
VIEW COURSEAchieving the ISO 9001 Lead Implementer certification is not an easy task, but with your Readynez Course and Learning Program we’ve done everything we can to support you from start to finish, ensuring you have the optimal conditions to succeed. That includes the best resources available to help you prepare, including relevant online courses, access to practical labs, practice test for Exam prep, study guides, exam support and guides etc, all made easily accessible to you in our Learning Platform. If you select our Virtual Training option, you also contribute to a more sustainable world with a reduction in CO2 emission of 96% compared to the in-classroom option.
VIEW COURSEThe Virtual Classroom is an online room, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Yes, you can sit exams from all the major Vendors like Microsoft, Cisco etc from the comfort of your home or office.
With Readynez you do any course form the comfort of your home or office. Readynez provides support and best practices for your at-home classroom and you can enjoy learning with minimal impact on your day-to-day life. Plus you'll save the cost and the environmental burden of travelling.
Well, learning is limitless, when you are motivated, but you need the right path to achieve what you want. Readynez consultants have many years of experience customizing learner paths and we can design one for you too. We are always available with help and guidance, and you can reach us on the chat or write us at info@readynez.com.